Voice (760) 321-6359Here are some of the questions asked most often to our designer, principal broker & our operations manager. If you require a more detailed explanation, please do not hesitate to contact either of them by email.
Q: If our clients want or do not want specific types of
flowers, can you accommodate us?
A: In most cases, yes, we can. If, for example, mixed arrangements
are requested, but your client would prefer not to have cushion
daisy chrysanthemums, we can make changes to the mix. Bear in mind
that this may have a slight effect on the wholesale cost.
Q: What about specifying rose varieties?
A: If your client needs a specific variety, we will need more
notice, and the wholesale price may change. We would also appreciate
a 2nd choice, should growers not have the specified variety in
sufficient quantity on the date needed. Specifying varieties can
have unintended effects on the wholesale price, as different
varieties may have different head sizes or different opening
characteristics. Specific variety orders must be prepaid at least 1
week prior to delivery.
Q: How can I be sure I'll get my product when I order well in
advance?
A: When you place an order with us for brokered product, we in turn
canvass our grower resources for date & product availability. When
we locate what you wish, we in turn enter into a purchase contract
with that grower. While we are all at the mercy of common carrier
transportation and the whims of the weather, we deal by preference
with growers who have established reputations for reliable shipment
of product.
Q: Do you offer fixed-price standing orders?
A: We cannot offer fixed-price standing orders at this time, because
the market varies from season to season. Red roses, for example, are
known to peak at Valentine's Day & Mother's Day. If your standing
order includes pricing limits, we will notify you if the market
reaches or exceeds your standing order limit price. If you give us
alternative products for substitution, we will notify you that we
are ordering the substitute product for pricing reasons.
Q: How often are your deliveries?
A: Premade arrangements are delivered at the date and time you
specify - although we request a 2-hour window so all our clients may
be accommodated. We generally provide bulk wholesale product deliveries on Monday, Wednesday & Friday,
following receipt and inspection of your product. Other delivery
dates for bulk wholesale product may be available by special arrangement.
Q: How do I get started?
A: Fill in the Application for Non-Taxable Purchases by clicking
HERE. The application form will display in a new window. If you
have the Adobe Acrobat plug-in for your browser, it will be
displayed and editable in your browser. If not, you may download it
to your computer where it may either be filled in on computer,
printed & signed, or you may print out the form and fill it in
manually. In either case, once signed you may mail or fax it to us.
See the instructions on the first page of the form.
Note: To obtain the latest version of the free Adobe Acrobat Reader,
click
.
Q: What forms of payment do you accept?
A: We prefer payment by Company Check.
We offer VISA and MasterCard to those who require it.
Cash is accepted in the correct amount only. Our drivers cannot make
change.
If you have other requirements, please do not hesitate to call.
Q: What payment terms do you offer?
A: If you are a new customer, 25% deposits are required for all
accepted orders over $350 wholesale. The balance is due & payable
upon delivery. Established customers may pay from invoices tendered
at delivery, and deposits may be waived at the sole discretion of
Desert Floral Importers. Persons conducting business from their
residences who do not have established relationships with us may be
required to prepay in full 72 hours prior to delivery. We regret
that we are not in a position to extend credit or offer extended payment
terms.